Coronavirus (Covid 19) Customer Announcement

We are full staffed and ready to help with all your home working IT Requirements

Eden Logo
Blog

Locked Phones...Are You In Control Of Your Organisation's Devices?

If we had a £ for every time we have fielded a call at Eden asking if we can unlock phones...we'd be rich! We are seeing a dramatic increase in the number of organisations that are finding their devices locked at ACCOUNT level....

Locked Phones...Are You In Control Of Your Organisation

 

The common request used to be that the end user was wanting to migrate their handsets from one network to another. For those still requiring this service, we always advise that this is requested directly with the network and the general charge is £8.00 - £15.00.

Recently this seems to have changed. We are seeing a dramatic increase in the number of organisations that are finding their devices locked at ACCOUNT level, be it an iOS or Android device.

This has brought up the discussion of HOW MANY ORGANISATIONS ARE IN FULL CONTROL OF THEIR DEVICES?

Many large companies and education entities will implement a Mobile Device Management system, which will provide full control of devices at all levels, including the ability to add, remove and amend the account details...but not all!

Eden recently worked with a large financial customer who had decided to decommission their iPads to all staff, as they were too difficult to manage. Around 200 tablets were hauled back from staff, with nearly half of these having iCloud accounts on them which could not be removed, as the users had set these up with their own personal email accounts.  This could easily have been avoided with the implementation of a simple management plan.

It doesn’t necessarily need to mean the investment in a Mobile Device Management solution though.

Another Eden customer recently approached us to unlock an Android phone that they had acquired via Eden as part of their mobile contract kit fund. They had allowed an engineer to set up the phone using their own Gmail account. The engineer left the business and when the phone was back into circulation a few weeks later, they were too late to remove the account.

Moving forward, Eden will now manage the Android accounts on all their devices for them. We have set up generic accounts for each handset, which will allow Eden and the end users management team to access the accounts whenever needed. We will be offering this service to all customers moving forward.

So, how can you protect your business against this happening to you?

There are a few basic rules that we advise:

Reviewing this matter for your company devices doesn’t need to wait until your contract is due for renewal. This can be approached simply and effectively either internally or outsourced to Eden. As the mobile device is becoming more prevalent in the daily workspace to allow access to business data and keeping everyone connected, ensuring your assets are being used securely and wisely is more prevalent each day. Keeping control of devices opens up options for the reuse, recommissioning or even the resale of your devices.

Stay in control of your devices...Just Ask Eden!

 

Back To Blog
Plus
Mobile
Mobile

In a world of so many mobile providers, having a dedicated Eden Account Manager can make choosing the right plan and managing your users pain-free

Plus
Business IT
Business IT

Technology is an ever changing world. The aim at Eden is to make your life simple by using the right products and services to suit your business needs, both now and in the future

Plus

Official Accredited Suppliers & Partners

Suppliers Suppliers

Contact us

Please complete the contact form below and one of our representatives will be in touch shortly.
Alternatively, we can be contacted on one of the available telephone numbers.

Tick this box to confirm you have read and agree to our Privacy Policy